B.Keep Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our contact center services.
We collect information that you provide directly to us, including:
We use the information we collect to:
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, conducting our services, or servicing you, provided those parties agree to keep this information confidential.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
You have the right to:
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our contact page or via WhatsApp at +52 331 940 3660.
By accessing or using B.Keep Solutions' website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
B.Keep Solutions provides nearshore bilingual contact center services, including but not limited to inbound sales, collections, customer service, billing support, and loyalty & retention programs. Specific service details will be outlined in individual service agreements or Statements of Work (SOW).
As a client, you agree to:
All content, materials, and intellectual property related to B.Keep Solutions' services, including methodologies, training materials, and operational frameworks, remain the property of B.Keep Solutions unless otherwise agreed in writing.
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of our business relationship. Specific confidentiality terms will be detailed in individual service agreements.
B.Keep Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our services. Our total liability shall not exceed the amount paid by you for services in the twelve months preceding the claim.
Either party may terminate services in accordance with the terms outlined in the service agreement or SOW. Specific termination notice periods and conditions will be detailed in your individual contract.
These Terms of Service shall be governed by and construed in accordance with the laws of Mexico. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Jalisco, Mexico.
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.
If you have questions about these Terms of Service, please contact us through our contact page or via WhatsApp at +52 331 940 3660.