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Most pilot programs can begin within 2-3 weeks of initial agreement. This includes agent recruitment, training, and system integration. We work efficiently to get you up and running without compromising on quality.

Our 30-minute discovery call covers your current contact center challenges, volume expectations, service requirements, timeline, and budget considerations. We'll also share how our nearshore model can benefit your specific situation and answer any questions you have about our process.

No. We believe in earning your business through performance, not locking you into long-term commitments. Our pilot programs are designed to demonstrate value, and we offer flexible month-to-month agreements after the pilot phase.

We serve SaaS companies, e-commerce businesses, financial services, healthcare providers, and telecommunications companies. Our 20+ years of experience spans multiple industries, allowing us to adapt quickly to your specific business model and customer base.

Our Mexico-based operations offer timezone alignment with the US, cultural compatibility, native-level bilingual experts, and cost savings of 40-50% compared to domestic centers—without sacrificing quality. Plus, our founder's 20 years of hands-on operational experience ensures realistic execution and accountability.

We implement comprehensive QA programs with call monitoring, regular audits, performance scorecards, and continuous training. For compliance, we maintain strict adherence to industry regulations (TCPA, PCI-DSS, HIPAA where applicable) and provide detailed reporting and transparency throughout our partnership.