Frequently Asked Questions

Most pilot programs can begin within 2-3 weeks of initial agreement. This includes agent recruitment, training, and system integration. We work efficiently to get you up and running without compromising on quality.

Our 30-minute discovery call covers your current contact center challenges, volume expectations, service requirements, timeline, and budget considerations. We'll also share how our nearshore model can benefit your specific situation and answer any questions you have about our process.

No. We believe in earning your business through performance, not locking you into long-term commitments. Our pilot programs are designed to demonstrate value, and we offer flexible month-to-month agreements after the pilot phase.

We serve SaaS companies, e-commerce businesses, financial services, healthcare providers, and telecommunications companies. Our 20+ years of experience spans multiple industries, allowing us to adapt quickly to your specific business model and customer base.

Our Mexico-based operations offer timezone alignment with the US, cultural compatibility, native-level bilingual experts, and cost savings of 40-50% compared to domestic centers—without sacrificing quality. Plus, our founder's 20 years of hands-on operational experience ensures realistic execution and accountability.

We implement comprehensive QA programs with call monitoring, regular audits, performance scorecards, and continuous training. For compliance, we maintain strict adherence to industry regulations (TCPA, PCI-DSS, HIPAA where applicable) and provide detailed reporting and transparency throughout our partnership.

Yes. We have experience integrating with major platforms like Salesforce, HubSpot, Zendesk, Five9, and many others. Our technical team works closely with yours to ensure seamless system integration during the onboarding process.

We offer flexible pricing based on your needs: per-seat/per-hour models for dedicated teams, or per-transaction pricing for volume-based programs. All pricing is transparent with no hidden fees. Contact us for a custom quote based on your specific requirements.

Absolutely. Our Mexico-based agents are native Spanish speakers with excellent English proficiency. We can provide fully bilingual teams or separate English and Spanish-dedicated teams based on your customer demographics.

At the end of the pilot, we review performance data together and discuss next steps. If you're satisfied with the results, we can scale up to full production quickly. There's no obligation to continue, but 95% of our pilots convert to full partnerships because the results speak for themselves.